THE CUSTOMER EXPERIENCE SOLUTION YOU NEED TO ENGAGE & UNDERSTAND CUSTOMERS, INCREASE SALES & CRUSH THE COMPETITION
“The revenue growth of CX leaders is 5.1x that of laggards”
– Forrester Group
Win the battle with Amptiva
Amplify your customer’s voice
with Amptiva
Use Amptiva's customer experience services to monitor performance along all of the important touchpoints of your customer’s journey. Our services for capturing feedback along with our customer experience (CX) dashboard, helps your business make informed decisions that improve customer satisfaction, and the bottom line.
Customer Feedback Surveys
Omnichannel voice-of-the-customer data collection to gain actionable insight and make informed business decisions
Customer Experience Dashboards
CX Dashboard with Advanced Analytics to monitor important performance metrics and predict business growth
CX Platform
Intelligent Notifications and real-time reporting to drive customer loyalty and turn customers into promoters.
Social Media Monitoring
The latest natural language processing for text analysis & monitoring what is being said about your company on online
All your VOC channels in one AI enabled platform
Obtaining value from your customer’s experience is more than just listening - you need to convert insight into action. With Amptiva’s CX Platform, gaining actionable feedback is obtained through powerful analytics and customizable reports. Learn the value of your KPI’s or measure your customers attitudes, intentions and perceptions. Get actionable voice of the customer (VOC) data that will help focus your teams on services targets with an online integrated view of what is important to your organization…your customer.
Advanced Analytics
Role-Based Dashboards
CUSTOMER HEALTH Scorecards
Business Instrumentation
Artificial Intelligence & Natural Language Processing
Trend analysis with drill downs for researching the content that matters
Custom views for displaying reports and graphs to responsible parties
Historical and Real-time comprehensive views of the customer experience performance
Tools for reporting and graphical representation of your analysis
The latest smart intelligence and natural language processing
for gaining insight from “what is being said” about your company
Map your customer journey and measure every touchpoint
Customers act primarily on emotions while interacting with your business. In fact, according to recent studies, over 50% of customer experience is emotional, therefore it’s imperative that the journey is pleasant. With Amptiva’s customer experience solution, data can be collected and analyzed before emotions turn from good to bad.
Survey administration without using internal IT, from an experienced boutique firm that provides un-biased results
Case Studies
Insurance
Amptiva helped a major insurance carrier build a best-in-class customer experience program. Read More
Technology
A large software company in the financial services increased their response rate by more than 100% using Amptiva. Read More
Healthcare
Amptiva’s real-time customer alerts turned unhappy customer/patients in to repeat customers for this major healthcare provider. Read More
