Listen to your customers and provide an insurance policy to loyalty
CX INSURANCE SERVICES
With Amptiva, Insurance companies can easily setup a robust Operational Customer Experience program that provides insight to the customer journey from FNOL through the final claims resolution. Understanding the customers journey is an important step in satisfying your customers so they remain loyal and promote new business.
Utilize feedback in real-time – before, during and after the delivery of services - to make informed decisions for improving the claims process and understanding customers concerns.
Analyze customer feedback for:
Ensure that your customers’ expectations during the claims process are being met.
Provide product insight in order to stay relevant.
Capture unsolicited insight from social media
Understand key drivers that improve quality of services in order to show commitment to your customers.
Building customer loyalty is your best offense in lowering administrative costs and increasing profits. Learn how Amptiva helps insurance companies