THE CUSTOMER EXPERIENCE PLATFORM AND SERVICES YOU NEED TO ENGAGE & UNDERSTAND CUSTOMERS, INCREASE SALES & CRUSH THE COMPETITION

“The revenue growth of CX leaders is 5.1x that of laggards”
– Forrester Group

Win the battle with Amptiva

 

 
 
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Amplify your customer’s voice
with Amptiva

Use Amptiva's customer experience services to monitor performance along all of the important touchpoints of your customer journey.  Our customer experience dashboards help your business make informed decisions that improve customer satisfaction, and the bottom line.

 

 
 
Customer Feedback

Customer Feedback Surveys

Omnichannel voice-of-the-customer data collection to gain actionable insight and make informed business decisions

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CX Dashboard

Customer Experience Dashboards

CX Dashboard with Advanced Analytics to monitor important performance metrics and predict business growth

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CX Platform

CX Platform

Intelligent Notifications and real-time reporting to drive customer loyalty and turn customers into promoters.

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Natural Language Processing

Social Media Monitoring

The latest natural language processing for text analysis & monitoring what is being said about your company on online

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All your VOC channels in one AI enabled platform

Obtaining value from your customer’s experience is more than just listening - you need to convert insight into action.  With Amptiva’s CX Platfom, gaining actionable feedback is obtained through powerful analytics and customizable reports.  Learn the value of your Net Promotor score (link to NPS defined) or measure your customers attitudes, intentions and perceptions.   Get actionable voice of the customer (VOC) data that will help focus your teams on services targets with an online integrated view of what is important to your organization…your customer.

 
 
 
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Advanced Analytics

Role-Based Dashboards

CUSTOMER HEALTH Scorecards

Business Instrumentation

Artificial Intelligence & Natural Language Processing

Trend analysis with drill downs for researching the content that matters

Custom views for displaying reports and graphs to responsible parties

Historical and Real-time comprehensive views of the customer experience performance

Tools for reporting and graphical representation of your analysis

The latest smart intelligence and natural language processing
for gaining insight from “what is being said” about your company

 

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Map your customer journey and measure every touchpoint

Customers act primarily on emotions while interacting with your business.  In fact, according to recent studies, over 50% of customer experience is emotional, therefore it’s imperative that the journey is pleasant.  With Amptiva’s customer experience solution, data can be collected and analyzed before emotions turn from good to bad.  

Survey administration without using internal IT, from an experienced boutique firm that provides un-biased results

 

 
 
 
Customer Jourbey Mapping
 
 
 
 
 
 
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Case Studies

 

 

Insurance

Amptiva helped a major insurance carrier build a best-in-class customer experience program. Read More

 

Technology

A large software company in the financial services increased their response rate by more than 100% using Amptiva. Read More

Retailer

Amptiva’s real-time customer alerts turned unhappy customers in to repeat customers for this major retailer. Read More  

 

 

 
 
 
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