THE CUSTOMER EXPERIENCE SOLUTION YOU NEED TO ENGAGE & UNDERSTAND CUSTOMERS, INCREASE SALES & CRUSH THE COMPETITION
“The revenue growth of CX leaders is 5.1x that of laggards”
– Forrester Group
Win the battle with Amptiva
Omnichannel voice-of-the-customer data collection to gain actionable insight and make informed business decisions
Obtaining value from your customer’s experience is more than just listening - you need to convert insight into action. With Amptiva’s CX Platfom, gaining actionable feedback is obtained through powerful analytics and customizable reports. Learn the value of your Net Promotor score (link to NPS defined) or measure your customers attitudes, intentions and perceptions. Get actionable voice of the customer (VOC) data that will help focus your teams on services targets with an online integrated view of what is important to your organization…your customer.
Trend analysis with drill downs for researching the content that matters
Custom views for displaying reports and graphs to responsible parties
Historical and Real-time comprehensive views of the customer experience performance
Tools for reporting and graphical representation of your analysis
The latest smart intelligence and natural language processing
for gaining insight from “what is being said” about your company
Customers act primarily on emotions while interacting with your business. In fact, according to recent studies, over 50% of customer experience is emotional, therefore it’s imperative that the journey is pleasant. With Amptiva’s customer experience solution, data can be collected and analyzed before emotions turn from good to bad.
Amptiva helped a major insurance carrier build a best-in-class customer experience program. Read More
A large software company in the financial services increased their response rate by more than 100% using Amptiva. Read More